Privacy Policy pdpp26 — Personal Data Protection for Malaysian Members

Pdpp26 takes member privacy extremely seriously. This Privacy Policy explains in detail how we collect, process, store, and protect your personal data when you use the pdpp26 platform — whether via web browser or our mobile app.

This document applies to all users who access the pdpp26 website, register a member account, make deposits or withdrawals, participate in promotions, and use any services offered by pdpp26. By registering or continuing to use our platform, you hereby consent to the collection and processing of your personal data as described in this Privacy Policy.

This Privacy Policy should be read together with the Terms and Conditions as well as the Responsible Gaming which together form the entire agreement between pdpp26 and its members.

To deliver complete, secure, and tailored services, pdpp26 collects certain categories of personal data depending on how you interact with our platform.

Information you provide directly:

• Full name as it appears on your official identification document.
• Your active email address and mobile phone number.
• Date of birth for age verification purposes (18+).
• Current residential address, including city, state, and postcode.
• Bank account details or payment methods used for deposits and withdrawals.
• Copies of identification documents (such as MyKad or passport) during the KYC (Know Your Customer) process.

Information collected automatically:

• IP address, browser type, operating system, and device information.
• Platform activity logs including logins, games played, session duration, and transactions.
• Cookie data and similar technologies to recognise your device and personalise your user experience.
• General location data based on your IP address.

Pdpp26 uses collected personal data solely for legitimate, reasonable purposes directly related to the provision of our platform services. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, and manage your member account, including the registration and login process.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions accurately and securely.
• Identity Verification (KYC): To meet legal requirements related to anti-money laundering (AML) compliance and identity verification.
• Platform Security: To detect and prevent fraudulent activity, unauthorised access, and platform misuse.
• Customer Support: To respond to enquiries, resolve complaints, and provide the technical assistance you need.
• Service Improvement: To analyse usage patterns in order to improve user experience, platform performance, and new game offerings.
• Promotional Communications: To send information relating to promotions, bonuses, and special offers — subject to your consent, which may be withdrawn at any time.
• Legal Compliance: To fulfil legal obligations, regulatory body directives, or applicable court orders.

Pdpp26 does not sell, rent, or trade members' personal data to any third party. However, in the limited circumstances outlined below, pdpp26 may need to share certain information with the following parties:

• Payment Service Providers: Transaction information is shared with payment processors and banks working with pdpp26 solely for the purpose of processing your deposits and withdrawals.
• Game Software Providers: Third-party game providers may receive limited technical data necessary for game operation within the pdpp26 platform.
• KYC Service Providers: Identity verification partners who assist us with the KYC process to meet legal compliance requirements.
• Regulatory Authorities & Bodies: pdpp26 fully complies with any lawful requests from government authorities, financial regulatory bodies, or Malaysian court orders requiring the disclosure of information.
• Professional Advisors: Lawyers, accountants, or auditors bound by their professional confidentiality obligations in the context of audits or legal advice.

All third parties receiving data from pdpp26 are required to adhere to data protection standards equivalent to or stricter than those practised by pdpp26 itself, and such data may only be used for the agreed purposes.

Pdpp26 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

Technical Security Measures:

• 256-bit SSL encryption for all data transfers between clients and servers.
• Sensitive data stored in the database is encrypted using industry-grade encryption algorithms.
• Multi-layered intrusion detection system (IDS) and firewall monitored 24/7.
• Role-based access control (RBAC) — only specifically authorised personnel may access sensitive member data.
• Regular security audits and penetration testing conducted by independent experts.

Data Retention Period: pdpp26 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as your account remains active. Following account closure, certain data may be retained for an additional period to meet legal obligations, resolve disputes, or enforce our agreements — typically not exceeding 7 years in accordance with applicable legal requirements.

Pdpp26 uses cookies and similar tracking technologies to enhance user experience, understand platform usage patterns, and ensure certain features function smoothly. The following are the types of cookies we use:

You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect certain features of the pdpp26 platform and your overall gaming experience.

As a pdpp26 member and an individual whose personal data is processed by us, you have the following rights, which we fully respect:

• Right to Access: You have the right to obtain a copy of the personal data we hold about you at any time.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data, subject to our legal obligations to retain it.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain situations, such as when the accuracy of the data is under review.
• Right to Object: You have the right to object to the processing of your data for direct marketing or promotional communications.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the pdpp26 privacy team by email at [email protected] or via live chat within the platform. We will endeavour to process your request within 30 business days from the date a complete request is received.

The pdpp26 platform is strictly for adults aged 18 and above. pdpp26 does not knowingly collect, process, or store any personal data from individuals under the age of 18.

If we determine that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.

The pdpp26 platform may contain links or integrations with third-party services such as game providers, payment processors, and identity verification providers. The pdpp26 Privacy Policy applies solely to the pdpp26 platform itself and does not cover the privacy practices of any third parties.

Pdpp26 is not responsible for the content, privacy policies, or practices of any third-party websites or services that may be accessible through our platform. We advise members to read and understand the privacy policy of each third-party service separately before using it.

All game providers and services integrated with the pdpp26 platform have undergone a rigorous vetting process and are required to comply with high data security standards to ensure pdpp26 members' information remains protected at every level.

Pdpp26 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or relevant technological developments.

When significant amendments are made to this Privacy Policy, pdpp26 will notify members via in-platform notifications or through their registered email. The "Last Updated" date at the top of this page will be updated to reflect the date the latest amendment takes effect.

Your continued use of the pdpp26 platform following any amendments to this Privacy Policy taking effect will be deemed as your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or how pdpp26 manages your personal data, please contact us through the following channels:

• 24/7 Live Chat: The fastest way to get an immediate response — available directly within the pdpp26 platform at all times.
• Privacy Email: [email protected] — for detailed enquiries regarding privacy, data access requests, or formal complaints.
• FAQ Page: Visit FAQ page for answers to common questions about privacy and account security.

The pdpp26 privacy team is committed to responding to all privacy-related inquiries within 5 business days. For more complex data access or deletion requests, processing may take up to 30 business days depending on the scope of the request.